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GENERAL INFORMATION
recommendations to eliminate
deficiencies that might arise
during the testing and ensured
coordination between business
units to resolve the findings/
exceptions.
Internet Banking Fraud Prevention
and Information Security
The duties and responsibilities of
the Information Security Officer
were assigned to the Compliance
Department in 2015. In addition,
the Bank undertook the Internet
Banking Fraud Prevention Project.
As part of this effort, duties and
responsibilities related to internet
banking fraud prevention efforts
were added to the job description
of the Information Security Officer.
A&T Bank launched initiatives in
compliance with relevant laws
and regulations and industry best
practices to create a more effective
information security framework. The
Bank continued its daily monitoring
efforts in order to identify user
activities, report any unusual
activities, and take timely measures
as required. The Department
conducted access and authorization
controls in accordance with the
information security plan and
provided support to the IT projects.
Training sessions were administered
to increase information security
awareness.
During the year, the Bank expanded
internet banking fraud prevention
policies. In addition, the Bank
initiated a project to install a
specialized software program for
the automatic identification of fraud
attempts in accordance with related
policies and procedures.
Organization and Process
Management Department
The Bank identified areas needing
improvement to boost the quality,
speed and efficiency in foreign
trade processes and upgraded the
Workflow System.
The Bank developed, approved
and published “Department
Descriptions” and “Job
Descriptions” in line with
the changes in the Bank’s
organizational chart and job title
structure.
Efforts were also carried out to
automate the corporate/commercial
loan proposal and disbursement
process within the Workflow
System.
Communication Department
In 2015, the Department
participated in various fairs
and events that contribute to
trade activities in Africa and
the Middle East, particularly in
North Africa. Besides, further
strengthening its corporate
image through sponsorships,
the Department improved the
Bank’s communication with its
target audience. A&T Bank’s
Communication Department
organized intra-company
activities and enhanced internal
communications. In light of effective
customer relations practices, the
Department successfully carried
out the task of communicating the
changes in the Bank to stakeholders
via the corporate website and
press releases. With regard to
social responsibility efforts, A&T
Bank made monetary donations to
support various initiatives carried
out by the Turkish Educational
Foundation (Soma Hope Fund),
TKMCV, Spinal Cord Injury
Association of Turkey (TOFD)
and LÖSEV.
In 2015, compliance with the Foreign Account Tax
Compliance Act (FATCA) was completed.