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GENERAL INFORMATION
VISION, MISSION, VALUES
Our Vision
To be the Bank that is preferred
most and does provide the best
service in banking transaction
between Turkey and Africa &
Middle East countries by ensuring
sustainable and profitable growth in
domestic market.
Our Mission
To be a bank that
always keeps internal and
external customer satisfaction at
the highest level thanks to the
reliable and high quality service,
is close to customers and easy to
work with,
operates by taking ethic
values and social responsibility
consciousness into consideration,
open to innovation and
improvements,
takes sustainable growth into
basis without compromising
effective risk management,
distinctly and continuously
increase the value it adds to
its customers, employees,
shareholders and the economy.
Our Values
Customer Oriented:
Our priority
in all of our operations and efforts
is the satisfaction of our customers.
For this purpose, we always offer
honest, respectful, solution oriented
and cheerful service.
Reliability:
We establish a
confidence and loyalty among our
customers, colleagues and business
partners thanks to our experience,
expertise and knowledge in banking
services as well as our commitment
to corporate values; whereas we
keep our promises timely and
completely without compromising
prudence.
Satisfaction of Employees:
We
value our employees and support
their personal and professional
development. We place emphasis
on delegation and encourage
our staff to take initiative. We
believe that a fair performance
management system is essential to
increase efficiency.
Openness to Change:
We always
question the way we do business
with our customers and business
partners and carry on efforts to
make our business more efficient
and more dynamic. Considering
our clients’ expectations and
necessities, we invest in technology
and strive for increasing our service
quality.
Transparency:
As being A&T Bank
employees, we clearly and in a
timely manner share the required
information with the related third
parties on the basis of transparency
principles and we ensure the
availability of information.
Meanwhile, we encourage all of
our staff to share their thoughts in
a constructive and open manner in
accordance with accepted banking
practices.
Team Spirit:
We place emphasis
on team spirit and believe that
success can be achieved through
cooperation, mutual trust and
respect.