Basic HTML Version
15
4
GENERAL INFORMATION
50
CORPORATE MANAGEMENT
67
FINANCIAL INFORMATION
A&T BANK 2013 ANNUAL REPORT
To be the Bank that preferred
most and does provide the best
service in banking transaction
between Turkey and Africa &
Middle East countries by ensuring
sustainable and profitable growth
in domestic market.
•
Customer Oriented:
Our priority in all of our
operations and efforts is the satisfaction of our
customers. For this purpose, we always offer
honest, respectful, solution oriented and cheerful
service.
•
Reliability:
We establish a confidence and loyalty
among our customers, colleagues and business
partners thanks to our experience, expertise and
knowledge in banking services as well as our
commitment to corporate values; whereas we
keep our promises timely and completely without
compromising prudence.
•
Satisfaction of Employees:
We value our
employees and support their personal and
professional development. We place emphasis
on delegation and encourage our staff to take
initiative. We believe that a fair performance
management system is essential to increase
efficiency.
•
Openness to Change:
We always question the
way we do business with our customers and
business partners and carry on efforts to make
our business more efficient and more dynamic.
Considering our clients’ expectations and
necessities, we invest in technology and strive for
increasing our service quality.
•
Transparency:
As being A&T Bank employees,
we clearly and in a timely manner share the
required information with the related third parties
on the basis of transparency principles and we
ensure the availability of information. Meanwhile,
we encourage all of our staff to share their
thoughts in a constructive and open manner in
accordance with accepted banking practices.
•
Team Spirit:
We place emphasis on team spirit
and believe that success can be achieved through
cooperation, mutual trust and respect.
OUR VISION
OUR VALUES
To be a bank that
•
always keeps internal and external
customer satisfaction at the highest
level thanks to the reliable and high
quality service,
•
is close to customers and easy to
work with,
•
operates by taking ethic values and
social responsibility consciousness
into consideration,
•
open to innovation and
improvements,
•
takes sustainable growth into basis
without compromising effective risk
management,
•
distincly and continuously increase
the value it adds to its customers,
employees, shareholders and the
economy.
OUR MISSION