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GENERAL INFORMATION
50
CORPORATE MANAGEMENT
67
FINANCIAL INFORMATION
A&T BANK 2013 ANNUAL REPORT
Additionally, 97% increase in cash loan
volume proved that the Bank displayed
a strong improvement in terms of its
growth strategy.
Focusing on customer satisfaction in its
service philosophy, in 2013, A&T Bank
accelerated its transformation projects
carried out in this field. Through a series
of significant projects that were put into
practice in the last year, the Bank took
important steps to enhance customer
relations in addition to improving
employees’ efficiency. With its internet
banking project that will be launched in
2014, we aim to add another channel of
contact with our clients.
A&T Bank enters into 2014 more
confidently due to breakthroughs made
in 2013. During the forthcoming period,
our strategy will mainly be based on
introducing our service approach to
larger customer groups, establishing
tighter relations with existing clients and
benefitting from cross-sale possibilities
as well as sustaining solid growth in
loans. In line with these targets, as A&T
Bank, we aim to broaden and diversify
the scope of our customer oriented
projects in 2014.
Our employees’ expertise, the fast and
qualified service we provide to our
clients in foreign trade, our efficient
marketing approach and the synergy we
create by courtesy of our correspondent
network in the Middle East and North
Africa will continue to be our most
valuable strengths in 2014.
A&T Bank will continue to take solid
steps in line with its target of sustainable
success thanks to the support of our
shareholders, business partners and
investors, the trust of our customers and
the contribution of our employees.
On behalf of our Board of Directors,
I would like to take this occasion to
extend my gratitude to our shareholders
for their support, our employees for
their efforts, our customers for their
trust in our Bank and all of our business
partners; they all played a key role in our
success during 2013.
Respectfully yours,
Osman ARSLAN
Chairman of the Board
12%
The return on equity of A&T
Bank reached 12,02% in
2013.
Return on Equity